red is a nice challenge as i see u hav it on the way, orange i will be ordering soon, after i get enough money for orange and the CEStigy wrote:I'll be trying to open the ones I've just ordered for years to comemattangel1 wrote:I'll be buying revomazes for years to come.
Customer Service
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Gdamatov77
- Posts: 915
- Joined: Sat Jul 24, 2010 3:58 am
- Location: FLORIDA, united states
- Contact:
Re: Customer Service
31s - 08/06/10 OPEN - 10/01/10 Boxed Boxed
BU01055 - 01/22/11
BR00127 - 07/26/19: ~20-30 Hours
AG - Boxed: Progress - 4 hours
AU - N/A
OR - Boxed: Progress - 1 hour
BU01055 - 01/22/11
BR00127 - 07/26/19: ~20-30 Hours
AG - Boxed: Progress - 4 hours
AU - N/A
OR - Boxed: Progress - 1 hour
Re: Customer Service
The plastic is not as sturdy as the metal, so when FORCE is used, they fail. This also happens to the metal mazes (R.I.P. AG00136). If you follow the instructions, the puzzles will work perfectly.Gdamatov77 wrote:i heard they were gettin stuck or something
Re: Customer Service
Stigy wrote:Well, after dealing with Emma/RevoGirl a lot over the past few days, and having had a few emails with Chris as well, I just had to post to congratulate the Revomaze crew on GREAT customer service
Thank you it's good to know we're not too bad! 
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TheJuggler
- Posts: 838
- Joined: Wed Jul 14, 2010 5:06 pm
- Location: California, USA
- Contact:
Customer Experience
I'd like to share a story with you all.
I fairly recently discovered the addiction that is Revomaze. These wonderfully crafted puzzles intrigued me, and after having ordered the Blue from ThinkGeek in the USA, I solved it, and was hooked. I have since ordered the Green and have been working through it, enjoying the slightly different problems green presents.
As I mentioned, I'm hooked, so I have my gold ordered. I travel a lot for business, and at the start of this year moved from Scotland to California. It's a big move, but I'm loving it. Why do you care, and why am I telling you this? Well shortly before I moved, I found out my Dad had cancer. I am fortunate that I have had a couple of work trips back to Scotland so I've been able to see my Dad and see how he is doing. Anyway, given that he has been off work, I introduced him to the Revomaze as a way to pass the long boring hours looking at the walls.
So, background over, I'll get to the point. I've been back in Scotland this week, and brought my mazes with me. I sat with my Dad, and showed him the blue. Opened it, to let him see the workmanship, then reset it to let him play. It's my birthday soon, and he decided that if I wanted he'd buy me another puzzle from the series. I agreed and he decided to buy me the Silver.
Now, at this point he was going to give me the money so I could order it when I got back to the US. I suggested that since the company was based 'down south' that they could probably have one before I left, so he should call and see what they could do.
My Dad did exactly that. He called and spoke to 'some bloke' on the phone at length I should add about the puzzles I had, and what he was looking for. The person he talked to said that he was unable to take an order over the phone, but if he ordered online, then he'd watch for the order coming in, and would ship the parcel out the next day priority.
My Dad did exactly that after talking with this person for some time, and very quickly after placing the order had a personal email back from the person he'd spoken to saying it had been good talking, and that the order was on it's way. This email came from Chris himself. Yes my Dad spent time talking to the MD, and designer.
If you've been around the forums for any length of time you'll know that Chris is active, and has a high level of interaction with us. How many companies can you pick up the phone and talk to the MD?
So the end of the story is this. The solver arrived exactly when Chris said it would. My dad phoned him back and said thanks.
So I hope that (if you made it to the end of this post), in putting this where anyone can see it, you will appreciate the level of customer Service that Chris and his team is providing. He went well beyond the expected level that anyone could expect. Thank you Chris, you restored my belief that there are companies out there offering excellent service, given some of my recent, less than helpful experiences.
Neil
I fairly recently discovered the addiction that is Revomaze. These wonderfully crafted puzzles intrigued me, and after having ordered the Blue from ThinkGeek in the USA, I solved it, and was hooked. I have since ordered the Green and have been working through it, enjoying the slightly different problems green presents.
As I mentioned, I'm hooked, so I have my gold ordered. I travel a lot for business, and at the start of this year moved from Scotland to California. It's a big move, but I'm loving it. Why do you care, and why am I telling you this? Well shortly before I moved, I found out my Dad had cancer. I am fortunate that I have had a couple of work trips back to Scotland so I've been able to see my Dad and see how he is doing. Anyway, given that he has been off work, I introduced him to the Revomaze as a way to pass the long boring hours looking at the walls.
So, background over, I'll get to the point. I've been back in Scotland this week, and brought my mazes with me. I sat with my Dad, and showed him the blue. Opened it, to let him see the workmanship, then reset it to let him play. It's my birthday soon, and he decided that if I wanted he'd buy me another puzzle from the series. I agreed and he decided to buy me the Silver.
Now, at this point he was going to give me the money so I could order it when I got back to the US. I suggested that since the company was based 'down south' that they could probably have one before I left, so he should call and see what they could do.
My Dad did exactly that. He called and spoke to 'some bloke' on the phone at length I should add about the puzzles I had, and what he was looking for. The person he talked to said that he was unable to take an order over the phone, but if he ordered online, then he'd watch for the order coming in, and would ship the parcel out the next day priority.
My Dad did exactly that after talking with this person for some time, and very quickly after placing the order had a personal email back from the person he'd spoken to saying it had been good talking, and that the order was on it's way. This email came from Chris himself. Yes my Dad spent time talking to the MD, and designer.
If you've been around the forums for any length of time you'll know that Chris is active, and has a high level of interaction with us. How many companies can you pick up the phone and talk to the MD?
So the end of the story is this. The solver arrived exactly when Chris said it would. My dad phoned him back and said thanks.
So I hope that (if you made it to the end of this post), in putting this where anyone can see it, you will appreciate the level of customer Service that Chris and his team is providing. He went well beyond the expected level that anyone could expect. Thank you Chris, you restored my belief that there are companies out there offering excellent service, given some of my recent, less than helpful experiences.
Neil
Re: Customer Experience
Hi Neil - good post and yes I read till the end.
I've only been a 'revomazer' for about 3-4 weeks (and already got/ordered 6 - you all know the way these things get you!) and agree 100% - its not just the quality of the puzzle that drew me in but the whole thing - the community and Chris's ongoing interaction obviously make it so much more!
I've only been a 'revomazer' for about 3-4 weeks (and already got/ordered 6 - you all know the way these things get you!) and agree 100% - its not just the quality of the puzzle that drew me in but the whole thing - the community and Chris's ongoing interaction obviously make it so much more!
Open = Green, Blue, Bronze, Red, Black, Black V2, resting = Silver, started = Gold, ready for when Gold gets too much = Orange.
Re: Customer Experience
You are not alone in your feeling Juggler. Great service is the Revomaze way:
http://www.revomaze.co.uk/phpBB3/viewto ... ?f=7&t=729
http://www.revomaze.co.uk/phpBB3/viewto ... ?f=7&t=729
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Gdamatov77
- Posts: 915
- Joined: Sat Jul 24, 2010 3:58 am
- Location: FLORIDA, united states
- Contact:
Re: Customer Experience
Sorry about your father, I hope he gets better.
On a different note, you are right, the customer service is more than amazing. One of the main reasons I love the Revomaze Company.
On a different note, you are right, the customer service is more than amazing. One of the main reasons I love the Revomaze Company.
31s - 08/06/10 OPEN - 10/01/10 Boxed Boxed
BU01055 - 01/22/11
BR00127 - 07/26/19: ~20-30 Hours
AG - Boxed: Progress - 4 hours
AU - N/A
OR - Boxed: Progress - 1 hour
BU01055 - 01/22/11
BR00127 - 07/26/19: ~20-30 Hours
AG - Boxed: Progress - 4 hours
AU - N/A
OR - Boxed: Progress - 1 hour
Re: Customer Experience
Good read, I have to agree the customer service is fantastic!!
I have got 1 revo so far, ordered the night it was on the gadget show, took a while to be delivered( high demand since the show) understandable!!
I emailed chris who advised when it was sent and gave me a tracking number, It came exactly when he said it would. Perfect!!
I have got 1 revo so far, ordered the night it was on the gadget show, took a while to be delivered( high demand since the show) understandable!!
I emailed chris who advised when it was sent and gave me a tracking number, It came exactly when he said it would. Perfect!!
Re: Customer Experience
[RevoRabbit's design musings split out into a thread cunningly called "Design Musings" - Mod-father]
Amateur Puzzle Hoarder and occasional blogger
Re: Customer Service
Time to revive this thread!!! Revogirl has just gone above and beyond again!!! 
I won't bore you with all of the details, but let's just say that this is how customer service should be!!! Always happy to help, and doing anything they can to make our Revo experience all it could possibly be. And this was not even something you could remotely suggest should be done by the company. It was purely just great efforts by great people who are very nice!!
This is definitely a big part of the reason I will keep buying Revomazes in the future.
Now to go and mod my signature ......
I won't bore you with all of the details, but let's just say that this is how customer service should be!!! Always happy to help, and doing anything they can to make our Revo experience all it could possibly be. And this was not even something you could remotely suggest should be done by the company. It was purely just great efforts by great people who are very nice!!
This is definitely a big part of the reason I will keep buying Revomazes in the future.
Now to go and mod my signature ......