Broken Puzzle

[Keebler]

My bronze broke a few weeks ago and I sent in for a used one. I eagerly waited for it to come in so that I could FINALLY work on solving it (home stretch). It came in today. So I gingerly picked it up and started the maze. But ten seconds in, it broke...fantastic.

So now I have two broken puzzles. I emailed the company again (but didn't call because it is international).

I am NOT in the pool. The shaft hardly wiggles from left to right and moves completely up and down. I can see the dot at the end but it is not lined up and there is nothing I can do to proceed. I put it into the freezer a few minutes ago and I am going to see what that does. Does anyone else have advice? I am frustrated and sad about the whole situation.

[Bidle]

My bronze broke a few weeks ago and I sent in for a used one. I eagerly waited for it to come in so that I could FINALLY work on solving it (home stretch). It came in today. So I gingerly picked it up and started the maze. But ten seconds in, it broke...fantastic.

So now I have two broken puzzles. I emailed the company again (but didn't call because it is international).

I am NOT in the pool. The shaft hardly wiggles from left to right and moves completely up and down. I can see the dot at the end but it is not lined up and there is nothing I can do to proceed. I put it into the freezer a few minutes ago and I am going to see what that does. Does anyone else have advice? I am frustrated and sad about the whole situation.

That's too bad,...

Why could the freezer help?

[halfbake69]

I think it's Very sad but you should PM joseph ( REVOGUY) about it he's been Very helpfull whit one of my broken puzzle

[Chyron]

Why could the freezer help?

Metal contracts when cold. That means slightly more wiggle room in a metal puzzle. It's not much but in tight tolerance items it can help.

[bluesign2k]

It sounds like you're just in the main reset trap which runs from end to end. At one end the shaft would probably be out far enough to get a glimpse of the dot on the core. At the other end there should be a ramp to get back I to the start ring.... I've know this ramp to be stiff on some puzzle when they're new, but its not often.

To have a broken bronze would surprise me, to have two broken bronze puzzles makes me think they're either not broken or you're being way too enthusiastic with them. As I said though, what you describe just sounds like you're in the reset line.

I'm not sure where the idea of sticking a revo in the freezer started on this forum, but unless its stuck completely solid then I can only assume that those who say it works have experienced some sort of placebo effect...

[Keebler]

I would imagine and no, I was not being too enthusiastic. The first one was my fault. I dropped it from a pretty good distance on accident (my luck is awful).

I do believe it is a problem with the reset. I think it is the ramp. I am pretty sure that it is the ramp. I'm not sure why it is doing that, but it is. I had only one try to solve the puzzle and the second I fell into the main reset zone, it seized up. I'm really not sure what to do at this point. I would absolutely love to fix it without having to send the puzzle back and I cannot afford to pay for any more shipping.

[TheWaddler]

I would imagine and no, I was not being too enthusiastic. The first one was my fault. I dropped it from a pretty good distance on accident (my luck is awful).

I do believe it is a problem with the reset. I think it is the ramp. I am pretty sure that it is the ramp. I'm not sure why it is doing that, but it is. I had only one try to solve the puzzle and the second I fell into the main reset zone, it seized up. I'm really not sure what to do at this point. I would absolutely love to fix it without having to send the puzzle back and I cannot afford to pay for any more shipping.

if you're in the main vertical reset just push the core all the way back into the sleeve. it should get to a ramp at the end that may need a little bit of force to get the pin up, and then it'll click back into the reset ring. then you're ready to go again

[Keebler]

No dice

[TheWaddler]

Hmmm, i just tried mine and it's not possible to see the dot from the main vertical reset line, so i have no idea where you are!!

[pcad]

I gave this some thought and I don't think you're in the main reset line. If you were there's no way you would see the dot. There's only one way I can imagine that what you describe can happen but we can't discuss it in this forum. Send me or one of the team members a map with where you were when this happened. If you don't mind spoilers, pm me and I'll tell you what I think has happened. If what I think happened is true.......