It sounds like he has a broken puzzle.
it should be an easy reset from the second trap, but he's got a rough ramp or some debris blocking the path.
SOLVED: TI00008, BU2036, BR01862, Gunmetal, Copper #24601, IN00069
SOLVED AND SOLD - Black obsessions, red, green, orange, lime, silver, aqua, Mercury
ABANDONED AND SOLD - Gold and handmade