Did I break it?

[guiltyjoe]

I had the copper on my lap on a pillow. Was watching TV and then forgot it was on my lap. When I got up it fell to the floor, which has carpet. It didn't seem like a heavy fall but now it won't move. It is in starting position. When I turn it to get in the maze it only moves about 1mm-2mm an that's it (up or down). But I cant do anything. It feels stuck. Please help. It was not cheap. Its my fault, I know. But someone please help.

Rachael, is this something that can be fixed if I send it to the UK? I am in USA. Is that even necessary? Maybe something I can do on my own?

Again, please help.

Thanks in advance.

[Rachel K]

Hi there,

I will PM you now.

Best, Rachel.

[guiltyjoe]

I want to thank you for your help. You guys went above what I expected. I sincerely appreciate your effort and customer service.

[ghxost]

I said it once, I'll say it again

Only thing better than the product around here is the customer service

[prodigy]

I said it once, I'll say it again

Only thing better than the product around here is the customer service

I agree, it is amazing.