2019/2020 - Update From RevoHQ' -

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mrmkaufman
Posts: 89
Joined: Sun Feb 24, 2019 8:19 pm

Re: 2019/2020 - Update From RevoHQ' -

Postby mrmkaufman » Fri Jul 12, 2019 4:18 pm

The Revomaze Mini that I paid for the day it was announced (going on three weeks now) has shown as "Processing" since then...

Did you make these before selling them, or are we going to end up "in the queue" along with all these interminable delays I keep reading about for other items?

If you actually have some in stock how about shipping a few?

Thanks

pewetools
Posts: 47
Joined: Tue Aug 15, 2017 8:17 pm

Re: 2019/2020 - Update From RevoHQ' -

Postby pewetools » Fri Jul 12, 2019 9:47 pm

Hi,
I have the same problem........... I paid (25th of June) and I didnt get the puzzle until now. Even on the website was written that it is on stock. I got only the confirmation about the order.

Peter

mrmkaufman
Posts: 89
Joined: Sun Feb 24, 2019 8:19 pm

Re: 2019/2020 - Update From RevoHQ' -

Postby mrmkaufman » Sat Jul 13, 2019 2:21 am

Well, Out Of Stock now, so can we hope that someone will get busy and send them?

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Yffffonz
Posts: 24
Joined: Tue Jan 15, 2019 9:44 am
Location: Long Island - NY

Re: 2019/2020 - Update From RevoHQ' -

Postby Yffffonz » Sat Jul 13, 2019 3:30 pm

Last info I received was Minis would be out end of July, possibly August....
AQUA OPEN - BLUE OPEN
GREEN - MINT - TITANIUM - GUNMETAL - COPPER - ORANGE - BRONZE - INDIGO - SILVER

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ghxost
Posts: 470
Joined: Sun Dec 30, 2018 8:53 pm

Re: 2019/2020 - Update From RevoHQ' -

Postby ghxost » Sat Jul 13, 2019 4:17 pm

Unless it is a new product anything put up for sale is usually available fairly quickly.

Dealing with a smaller shop this can be expected.

If you read the history the long awaited orders are always for new announced products

So unless you are waiting on voyager or salmon, it'll just be a little bit. Worth the wait.

May help to change the wording on the site to "pre order" or "in production" rather than "in stock" to avoid this in the future revo :)

Unless it's ready to box and send..
Seeking:
Blue Pro Extreme
Red Extreme (must be in playable condition)
Plastic revomaze 'Classic challenge'
Voyager membership
Other oddities and revomaze rarities
Please PM :twisted:

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Yffffonz
Posts: 24
Joined: Tue Jan 15, 2019 9:44 am
Location: Long Island - NY

Re: 2019/2020 - Update From RevoHQ' -

Postby Yffffonz » Sat Jul 13, 2019 4:43 pm

Agreed.
AQUA OPEN - BLUE OPEN
GREEN - MINT - TITANIUM - GUNMETAL - COPPER - ORANGE - BRONZE - INDIGO - SILVER

mrmkaufman
Posts: 89
Joined: Sun Feb 24, 2019 8:19 pm

Re: 2019/2020 - Update From RevoHQ' -

Postby mrmkaufman » Sat Jul 13, 2019 5:18 pm

Yffffonz wrote:Agreed.


TOTALLY agreed. C'mon, you can choose to be accurate, or you can *choose* to be misleading...

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doc81
Posts: 304
Joined: Thu Sep 13, 2018 10:18 pm
Location: Nebraska, US

Re: 2019/2020 - Update From RevoHQ' -

Postby doc81 » Sat Jul 13, 2019 6:30 pm

I would 100% agree with ghxost. I don't think most of us mind waiting for the mini and likely would have bought regardless. I remain very excited to recieve it! It's all about managing expectations. When you list a product as "in stock"...I think most would assume the puzzle is made and ready to be shipped. I believe this is how the other puzzles have been handled lately. More correct terminology would have been "preorder with production planned for....". Just a bit of constructive criticism so that hopefully this practice isn't continued down the road.
SET SERIAL #7021
OPENED: AQUA - BLUE - GREEN - MINT - TITANIUM - BRONZE
CLOSED: COPPER - GUNMETAL - ORANGE - INDIGO - SILVER - HANDMADE
LOOKING FOR: BLACK - SALMON - VOYAGER/MERCURY

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A_Maze_Thing
Posts: 9
Joined: Wed Feb 22, 2017 9:28 pm
Location: Germany

Re: 2019/2020 - Update From RevoHQ' -

Postby A_Maze_Thing » Wed Jul 24, 2019 10:58 am

Agreed :!:
Had the same feeling.

Can anyone confirm, that in future you will mention different states of products being available (or in production or even only in planning) on the website something like that:

- on stock (boxed, ready to ship)
- in production (ready to ship within approx. 8-12 weeks)
- in assembling (ready to ship within approx. 2-4 weeks)
- pre-order (expected production within 6-12 months)

Would be more transparent and great for customer satisfaction :geek:
:D
open:
AQUA
BLUE BU02255
GREEN GR01950
BRONZE BR02218
MINT MT00051
ORANGE OR00051
BLACK V1

:twisted:
in progress:
INDIGO IN00131
COPPER CU00051

:evil:
closed:
LIME

8-)
pre-ordered:
Revo Mini :o
SILVER
TITANIUM
GUNMETAL
SALMON

Rdroege
Posts: 188
Joined: Sat Apr 28, 2012 3:29 pm
Location: Atlanta, GA

Re: 2019/2020 - Update From RevoHQ' -

Postby Rdroege » Wed Jul 24, 2019 4:05 pm

You had a typo "pre-order (expected production within 6-12 months years)" ;)
BU00613 open GR00374 open BR00308 open R00026 open
AG00262 closed OR00127 closed
AU00168 boxed TI 38/50 boxed LI 00012 boxed


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