REVOMAZE User Group

Hello all,

So I started this thread because I am not sure where else to turn to for my problem. I believe my blue puzzle is actually not working properly. I ordered the 2-pack blue and orange package. I worked on the blue for a bit but then ended up having to put a lot of my stuff in storage. My puzzle was actually in a box in a closet. It was never dropped or damaged in any way, as I took really good care of it. I pulled it out the other day and, to my dismay, I cannot actually work the puzzle. It is is in the 'reset' ring, the shaft is in the starting position. It has now become very, very hard to turn at all. Takes a lot! of force. Not at all like it should be. It is literally stuck. If i apply enough force i can turn the shaft in about a 90 degree space, very slowly. it does not push in or out either. Now, I am not looking for help or hints in regards to the solution, but merely asking is this something that is part of the puzzle, or am I actually dealing with a malfunction here? If this is an expected outcome at some point during puzzling, then I will keep at it. I appreciate any help or advice you guys might have or experiences with this weird issue. Thanks

-TheTodd

Contact any of the staff. I am sure they can get you sorted out!
They have been overly helpful for me in the past

This is not normal...the revomaze should not require excessive force to move.

thanks for the reply. What would be the best way to contact a staff member? The email addresses on the website?

Email on the website
Facebook messenger during their business hours - they are usually online

Awesome. Thanks to you both. Have a good one