Hi Peter and all those waiting for historical orders.
It has been noted regarding your reply to Rachel's post. Yes we are having 1200 made to cover Christmas and the New Year. For the record, we are getting our engineers to make them, which includes puzzles from the CE set to clear these orders off.
It was preferred to get our engineers to make these to a very high standard so as to complete the CE Sets and to allow people who wish to collect the other puzzles as our engineers will be making 11 different designs. We also need the stock to meet current demand. We are a company needing to make sales to survive and which I am re-investing in the equipment.
We have not been able to do this before if it was not the fact we are so busy with our new clients from the result of the video.
Phil was unfortunatly head hunted by his old company in which a job was offered and which he accepted leaving us with no position but to regroup and start again. Phil and I had built a strong partnership but the timing has severely let us down and why it best to part ways quickly.
While you feel you are being left out, this is furthest from the truth. I wish to survive and fulfil what has been invested. Some have moved on which was not my attention to cause, but many have stuck with me while I fight my corner.
Regarding the legacy of R2, I will complete the orders to those who have waited and will be rewarded first. My intention has and alway will be to complete the sets, R2, Salmon and anything else, but as this is our only income, I have to also bring in funds. I am sorry if this offends you, but I can only survive on the loyalty of my customers.
People who feel bad I have (and will continue to) dealt with in most honourable way I can to ensure that while they move on I always ensure they do not lose out.
I am bringing in someone to assist with the assembly work (previously done by Michael) which will allow me to machine. Of which to ensure I keep to the high standards, I am not cutting corners as this has got me into trouble before. I will only accept high quality products and I am determined to keep to that.
Yes as previously said I am not proud of the length of the delay (years) to get the promised orders shipped. I am 110% committed and will always will be.
Rachel, while only being a trainee, has stepped up to match (and it is my opinion has out performed) Phil and is doing extremely well considering she is only just 17. She is doing all she can to help keep communications going and is determined like me to make this work.
So to answer criticism, I accept this has not been the best, but I am still working extremely hard and so is Rachel. I wished I had more time each day and had other job to bring in my earnings, but This is my job and trying to do everything I can to make it a success.
If you need to talk privately about your outstanding historical orders, please do directly to me email@example.com
and I will get back to you.