Did I break it?

General discussion area for the Copper puzzle
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guiltyjoe
Posts: 10
Joined: Thu Oct 08, 2015 12:54 am

Did I break it?

Post by guiltyjoe » Sat Aug 10, 2019 7:42 pm

I had the copper on my lap on a pillow. Was watching TV and then forgot it was on my lap. When I got up it fell to the floor, which has carpet. It didn't seem like a heavy fall but now it won't move. It is in starting position. When I turn it to get in the maze it only moves about 1mm-2mm an that's it (up or down). But I cant do anything. It feels stuck. Please help. It was not cheap. Its my fault, I know. But someone please help.

Rachael, is this something that can be fixed if I send it to the UK? I am in USA. Is that even necessary? Maybe something I can do on my own?

Again, please help.

Thanks in advance.

RevoGirl
Posts: 637
Joined: Tue Jun 01, 2010 4:06 pm
Location: Cumbria

Re: Did I break it?

Post by RevoGirl » Mon Aug 12, 2019 11:42 am

Hi there,

I will PM you now.

Best, Rachel.

guiltyjoe
Posts: 10
Joined: Thu Oct 08, 2015 12:54 am

Re: Did I break it?

Post by guiltyjoe » Wed Sep 11, 2019 9:55 pm

I want to thank you for your help. You guys went above what I expected. I sincerely appreciate your effort and customer service.

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ghxost
Posts: 559
Joined: Sun Dec 30, 2018 8:53 pm

Re: Did I break it?

Post by ghxost » Thu Sep 12, 2019 12:27 am

I said it once, I'll say it again

Only thing better than the product around here is the customer service
Seeking:
Gold, V2 black obsession/extreme (not merc), Red (obsession and/or extreme), Turquoise, any v2 maze in general!
Popplocks T1, T4, T11
Voyager membership w mercury
:twisted:
Please message me ;)

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prodigy
Posts: 1272
Joined: Fri Jul 29, 2011 6:35 am
Location: Sweden

Re: Did I break it?

Post by prodigy » Tue Sep 17, 2019 7:18 pm

ghxost wrote:I said it once, I'll say it again

Only thing better than the product around here is the customer service
I agree, it is amazing.
OPEN: AQUA - TURQUOISE - BLUE - GREEN - BRONZE - SILVER - GOLD - INDIGO - TITANIUM - RED - ORANGE - LIME - GUNMETAL - PURPLE - COPPER - MINT - HANDMADE - MERCURY - BLACK - SALMON

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