I had the copper on my lap on a pillow. Was watching TV and then forgot it was on my lap. When I got up it fell to the floor, which has carpet. It didn't seem like a heavy fall but now it won't move. It is in starting position. When I turn it to get in the maze it only moves about 1mm-2mm an that's it (up or down). But I cant do anything. It feels stuck. Please help. It was not cheap. Its my fault, I know. But someone please help.
Rachael, is this something that can be fixed if I send it to the UK? I am in USA. Is that even necessary? Maybe something I can do on my own?
Again, please help.
Thanks in advance.
Did I break it?
Re: Did I break it?
Hi there,
I will PM you now.
Best, Rachel.
I will PM you now.
Best, Rachel.
Re: Did I break it?
I want to thank you for your help. You guys went above what I expected. I sincerely appreciate your effort and customer service.
Re: Did I break it?
I said it once, I'll say it again
Only thing better than the product around here is the customer service
Only thing better than the product around here is the customer service
Seeking:
Gold, V2 black obsession/extreme (not merc), Red (obsession and/or extreme), Turquoise, any v2 maze in general!
Popplocks T1, T4, T11
Voyager membership w mercury

Please message me
Gold, V2 black obsession/extreme (not merc), Red (obsession and/or extreme), Turquoise, any v2 maze in general!
Popplocks T1, T4, T11
Voyager membership w mercury

Please message me

Re: Did I break it?
I agree, it is amazing.ghxost wrote:I said it once, I'll say it again
Only thing better than the product around here is the customer service
OPEN: AQUA - TURQUOISE - BLUE - GREEN - BRONZE - SILVER - GOLD - INDIGO - TITANIUM - RED - ORANGE - LIME - GUNMETAL - PURPLE - COPPER - MINT - HANDMADE - MERCURY - BLACK - SALMON